crucifyd
u/crucifyd
ZiplySupport
Today
hello, the chat on the ziplyfiber.com just spins and spins. can you make account adjustments here?
ZiplySupport
u/ZiplySupport
Hello. I can take a look for you. What changes are you looking to make? Additionally, may I please have your name and account number? Thank you.
On my 300/300 plan, I would like to have my outdated rate of $75/mo dropped to the current flat rate of $50/no and also a refund of the months since the flat rate was implemented...
ZiplySupport
u/ZiplySupport
Thank you for that information. The 300/300 plan you were on is not one we offer in your area anymore. We do have the 1 gig plan that is $70 that comes down to $50 after your paperless billing and autopay discounts. As for a refund, we are unable to refund the difference from last month, but we can update you to the new plan if you would like, which also comes with a router for free if you would like.
crucifyd
u/crucifyd
I put in my address as if i was new customer and it showed me the 300/300 as one of the options.
ZiplySupport
u/ZiplySupport
I am on the site now, and it shows 100/100 and then jumps to the gig plan. Do you have a screenshot? Either way, it would be same cost, but you would get faster speeds with what I mentioned above.
crucifyd
u/crucifyd
well I did it again, maybe I just saw the price and assumed it was the 300/300 just curious: why isn't it offered here anymore?
ZiplySupport
u/ZiplySupport
I am working on your order, and I see you are currently using your own equipment. Would you like to continue using your own router, or would you like to take advantage of our current no-cost router option, and we can ship the router to you?
ZiplySupport
u/ZiplySupport
Thank you for confirming. I processed your order #ORD-537092-V2W2T3. Since no technician is needed, the service is scheduled for today, 06/24/2026. Within 24 hours, you should see your upgraded speeds of gig upload and download at $50.00 per month, as long as you remain on your current auto-pay and paperless options. Starting with your new bill on 07/06/2026, there will be some proration to reflect the cost difference between the two plans. Is there anything else I can assist you with?
crucifyd
u/crucifyd
TY. for clarification, I wil lpay $50 on 1 July, correct? it still shows $75 balance.
ZiplySupport
u/ZiplySupport
Yes, your new pricing will be reflected on your 07/06/2026 bill, due August 1st, 2026.
crucifyd
u/crucifyd
when paying the bill, am i paying for what I have already used or what I am going to use?
ZiplySupport
u/ZiplySupport
You're paying for 06/07/2026 to 07/06/2026. Then, on the 07/06/2026 bill, you will see proration for what you didn't use on your current plan and what you will be using on the new plan from 06/24/2026 to 07/06/2026. After that, you will see the new charges for the full month of the gig from 07/06/2026 to 08/07/2026.
ZiplySupport
u/ZiplySupport
I have reviewed your account. I do not see any contact prior to this current month regarding a request to change your plan. As a courtesy, I can offer you a one-month difference in the pricing if you would like. Otherwise, you would need to reach out to our team at 1-866-699-4759.
crucifyd
u/crucifyd
just to clarify I had no idea that the plan had changed and, obviously, I would have had it changed had I known. I would have gone on paying $75 forever. If the plan is going to change the customer should be in the know. I would like a refund for all the months and, if you cannot do that or get me in contact with a supervisor, I will call. (Because text can be difficult to get a vibe from, just to let you know, in case it sounds that way...not angry at all)
ZiplySupport
u/ZiplySupport
I currently do not have a way to connect you with a supervisor for a chat. However, I would be happy to offer you a one-time courtesy credit of $75.00.
ZiplySupport
u/ZiplySupport
Your credit has been issued, and you should be able to view it online. Please note that it may not be reflected until your new billing statement is generated in July. I recommend allowing the autopay to process naturally to help prevent any billing issues. The Adjustment ID is #4995177021.
crucifyd
u/crucifyd
OK, thank you. I see the credit. The balance due show $0.00.
To sum up, I have switched to 1Gig plan for $50/month (with autopay and paperless discounts) and there will be a prorate for the 1 June bill on the bill due 1 August.
ZiplySupport
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